Need help? Call us at +65 6270 1303

Return Policy

RETURNS DUE TO INCORRECT OR DAMAGED ORDER

  • 100% Refund
  • Free shipping
  • Original packaging must be included

 

PROCEDURES FOR RETURNED GOODS

  • Call +65 6736 1303 or email¬†contactus@woptics.sg.
  • Original receipts must be produced, failing which, the company has the discretion to reject the refund/ exchange.
  • The customer needs to sign and acknowledge on the Refund Form provided by us. The payment mode strictly follows the original payment mode. For credit card refunds, the processing time is 2 weeks or more, depending on the bank’s processing time.
  • Please take note that to return your product, you will need to initiate a RETURN process within 14 days of your collection date.