‘CIRCUIT BREAKER’ NOTICE
Do note that there will be a slight delay in the delivery of contact lenses during this period. We will work our best to fulfill your order within the stipulated time. Self-collection of online order and eye-check are still available at selected W Optics stores only.
A. MY ACCOUNT
1. How do I register?
To place an order, you will have to create an account. Follow these steps to get yourself registered.
- Click on “My Account & Register”.
- Fill up the mandatory details.
- A confirmation email will be sent to your email for verification. Now, you are all ready to start shopping.
2. I can’t log into my account / Forgot password.
- You will have to use the same email address and password that have registered with.
- If you have lost or forgotten your password, click on ‘forget password’ and you will be directed to a reset password page.
- If the problem still persists, you can contact us via ‘Contact Us’ form on our website. Alternatively, you may email us at email@example.com and we will try our best to assist you as soon as we can!
B. MY ORDER
3. Can I make an order by phone?
Currently our e-commerce platform only accepts online purchases.
4. What do I need before placing an order for contact lenses?
You will need to have a valid prescription and must be an existing customer of W Optics. If you are not our existing customer, it is mandatory according to local regulation to get your eye-check and contact lens fitting done with our certified optometrist at any W Optics. Do place your order first and we will contact you soonest to arrange an appointment. When placing an order, simply enter the necessary contact lens details and follow the step by step instructions guiding you through the selection process. If you need a hand, email us at firstname.lastname@example.org and we will do our best to assist you.
5. How can I collect my order?
There are 2 options available:
- Collect from any W Optics
- Delivery to Door
Do take note that failed delivery attempts, you will have to collect it from W Optics.
6. I made a mistake entering my prescription. What do I do?
Simply email email@example.com and we will do our best to assist you. *Do note that any cancellation/ corrective action request can only be made within 24 hours upon order placed.
7. My order is not here yet. Who should I contact?
Simply email firstname.lastname@example.org and we will do our best to assist you.
8. What if no one is at home to receive the parcel?
9. Do you sell authentic products?
Yes, all products are directly purchased from the official manufacturers.
10. Can I use my glasses prescription when ordering contact lenses?
No, you can’t, because there may be a slight variance in the readings due to different vertex distance.
11. Can I have mix products in an order?
Yes, you may.
12. Will trial lenses be delivered to customer together with the contact lenses?
No, trial lenses are required to be collected at the store only.
D. PRESCRIPTION GUIDE
13. How to obtain my prescription?
You will need to have a valid prescription and must be an existing customer of W Optics. If you are not our existing customer, you may get your eye-check from our optician/ optometrist at W Optics. The Optometrist will provide you the details of your eye prescription for you to use when ordering your contact lenses at woptics.sg/shop
14. How do I use my discount code?
Simply enter the code on the cart or checkout page after selecting your preferred products.
15. What payment methods are offered?
Paypal, Credit/Debit Card.
16. Can I buy online safely?
Of course! We are here to ensure our customers that all transactions involving sensitive information (Credit Card, PayPal) occur within a secure environment. Our payment system makes use of bank grade SSL security encryption. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to the banks. You can rest assured that with each purchase, your credit card or bank account information will be 100% secure.
17. Are my private details secure at W Optics?
Yes! You can be sure of that. We guarantee you’ll have a secure transaction with us as we only use your personal details for order processing purposes and will never share any of the information to any third party. The information we collect will be strictly for the usage of W Optics on fulfilling the order.
18. How do I cancel my order / change my order after payment has been made?
Any cancellation/ corrective action request can only be made within 24 hours of placing an order. Simply email email@example.com and we will do our best to assist you.
19. I am having trouble making a payment with my credit card.
If you receive an error message about your credit/debit card failure, please check that the 16 digit credit card number, expiry date and CV code are entered correctly. If you still receive an error message after validation and a second attempt, try making the payment with an alternative card. For further assistance on your card error, please contact the issuing bank of your credit/debit card.
F. DELIVERY & RETURNS
20. Do you deliver worldwide?
International shipment is currently not available.
21. What is the delivery time and cost?
Delivery may take 3 to 4 business days*. Free delivery with purchase of 4 boxes or more. Self-collection for the purchase of less than 4 boxes. *Business day: Monday-Friday 10am-5pm only
22. How do I return an item?
Please refer to our Returns Policy.
23. What if I receive a wrong/ damaged item?
Please refer to our Returns Policy.
24. When does the 14-day period start for the return period?
You can return the product within 14 days from the date of delivery or from the date of collecting your product.