Return Policy

A. PURCHASING OF CONTACT LENSES ONLINE

1. Disposable items such as soft contact lenses are not eligible for exchange, return, or refund once delivered due to hygiene reasons.
2. Eye-check for all-new W Optics customer is highly recommended to examine underlying eye condition and accurate to date power.
3. A mandatory eye examination with contact lens fitting required for all new contact lenses wearer irregardless existing or new customer of W Optics.
4. It is recommended to opt-in for an eye-check with our optometrist upon order confirmation if you are getting new contact lenses that you have not worn before.
5. One of our optometrists will reach out to you within 1-2 business days to validate your prescription and confirm your online order via phone call or SMS or both.
6. Please email in contactus@woptics.sg along with your 4 digit Order Number if you did not receive a confirmation within the stipulated time.
7. Disposable contact lenses are medical devices in Singapore and patients are subjected to a mandatory eye examination according to the local regulation (Professional Practice Guideline for Optometrist E 4.1.2.)

B. PURCHASING OF FRAME & LENSES ONLINE

1. All orders on prescriptive lenses eg. frame and lenses purchase are not eligible for any exchange or refund once it is delivered, as it is a customized made to order item.
2. Warranty is not applicable to sale items.
3. We recommend self-collection in the store.
4. Prescriptive lenses are medical devices in Singapore and patients are subjected to a mandatory eye examination according to the local regulation (Professional Practice Guideline for Optometrist E 4.1.2.)

C. RETURNS DUE TO INCORRECT OR DAMAGED PACKAGING ORDER (APPLICABLE FOR DELIVERY TO DOOR ONLY)

1. Please take note that to return your product, you will need to initiate a Return process within 14 days of your collection/receive date.
2. Email us at contactus@woptics.sg to initiate a Return along with your 4 digit Order Number ‘#XXXX’
3. 100% Refund (May take up to 14 business days,  depending on the bank’s processing time, to be reflected on the bank statement)
4. Return must be in the original state, unopen, and the same from the order description.
5. Once opened or unboxed, the item will be deemed not applicable for any refund.
6. The management of W Optics Pte Ltd reserves the right to reject any refund if there is insufficient verification documentation provided by the customer.
7. The management of W Optics Pte Ltd decision in respect of matter concerning this is final and shall be binding on all