A. PURCHASING OF CONTACT LENSES ONLINE

Disposable items such as soft contact lenses are not eligible for exchange, return, or refund once delivered due to hygiene reasons. Eye-check for all-new W Optics customers is highly recommended to examine underlying eye conditions and accurate to date power. A mandatory eye examination with contact lens fitting is required for all new contact lenses wearer regardless of existing or new customers of W Optics. It is recommended to opt-in for any eye examination by selecting 'Yes' in the 'Eye Check Appointment' field. If you decided to opt-out of the eye check by selecting 'No' in the same field, you have acknowledged that the information and prescription that you have selected is correct and up-to-date prescription that is not more than 12 months old. Disposable contact lenses are medical devices in Singapore and patients are subjected to a mandatory eye examination according to the local regulation (Professional Practice Guideline for Optometrist E 4.1.2.)

Please email online.shop@woptics.sg along with your Order No. if you did not receive a confirmation within the stipulated time.

B. PURCHASING OF FRAME & LENSES ONLINE

All orders on prescriptive lenses eg. frame with lens purchase are not eligible for any exchange or refund once it is delivered, as it is a customised made-to-order item. Warranty is not applicable to sale items. We recommend self-collection in the store. Prescriptive lenses are medical devices in Singapore and patients are subjected to a mandatory eye examination according to the local regulation (Professional Practice Guideline for Optometrist E 4.1.2.)

C. RETURNS DUE TO INCORRECT OR DAMAGED PACKAGING ORDER (APPLICABLE FOR DELIVERY TO DOOR ONLY)

Please take note that to return your product, you will need to initiate a return within 14 days of your collection/receive date. Email us at online.shop@woptics.sg to initiate a return along with your Order No. 100% Refund (May take up to 14 business days, depending on the bank’s processing time, to be reflected on the bank statement) Return must be in the original state, unopen, and the same from the order description. Once opened or unboxed, the item will be deemed not applicable for any refund. The management of W Optics Pte Ltd reserves the right to reject any refund if there is insufficient verification documentation provided by the customer. The management of W Optics Pte Ltd decision in respect of matter concerning this is final and shall be binding on all